If your question is not answered, please feel free to contact us.
Q) Is there cell phone service and/or WiFi?
A) No. There is no cell phone service or WiFi available at Orenda. We encourage leaving the technology behind and getting back to nature during your stay. There is a land line for emergency use only.
Q) Are there bathroom facilities?
A) Yes. We have two uni-sex bathrooms on-site that are cleaned daily.
Q) Where do we bath?
A) Being in the back-country means being away from the luxury of modern conveniences and embracing the Great Outdoors. We have a rustic outdoor shower facility that is fully pressurized and heated for your convenience. A refreshing swim in a local pristine mountain lake is also a great way to end the day. All natural locally made Bio-Degradable soap and shampoo is provided. Please do not bring any other bathing products that are not nature friendly.
Q) How far is the nearest town? ATM or Bank?
A) North Creek is the closest village, just a few minutes away with with many services- bank, medical, pharmacy, grocery store, shopping. It is important to plan ahead and purchase any items that are needed for your stay.
Q) What happens in the case of an Emergency.
A) Our staff is certified in basic CPR and First-Aide. Warrensburg Urgent Care Center or Glens Falls Hospital are the closet medical facilities. The local Paramedics and First Responders have an amazing response time and are very proficient handling all circumstances in the backcountry. We provide an onsite land line telephone to reach our on call staff or 911 in any event.
Q) What if we decide to go have dinner in town, can we pro rate the cost.
A) You’re more than welcome to enjoy an evening in town if you desire. However the Rate for each client is non-negotiable
Q) Is there are refund if we cancel?
- Reservations cancelled 30 days before arrival date will be refunded 90% of total fee, 10% applied for a service fee.
- Reservations cancelled after 30 days to arrival date will forfeit 100% of total fees.
-There are no refunds if you decide to leave on your own accord during your reservation period for any reason at any time.
Consideration will be taken in the event of an extreme circumstance.
Q) What happens in foul weather?
A) Rain or Shine, its all part of the adventure at Orenda. Orenda’ structures are all weather proof. There are many activities that are provided on site during foul weather. (See activities page)
Q) Is there someone who can watch the kids or child care, if we want to go off alone?
A) Parents are responsible for their children at all times.
Q) How old do children have to be to participate in activities?
A) There is no age requirement for children to visit Orenda or participate in on-site activities. It is up to the parents to judge the child’s participation level for all activities. For off-site activities such as rafting, canoeing, kayaking etc. there may be an age requirement set by our local outfitters. Please see Rafting
Q) Can we use our tent in place of Canvas Cabins?
A) No. We do not allow the pitching of personal tents other than used in an educational setting.
Q) Do we have to do the activities listed or can choose our own?
A) We can customize your stay to create an amazing adventure. Your more than welcome to do as you please. We encourage individuality.
Q) Are Animals permitted?
A) Yes, however they must be well behaved and under control. Pet owners are responsible for their pets and must clean up after them.
We do require a $25.00 fee per animal for basic clean up.
Q) Is it required to know how to swim to participate in water activities?
A) No. However, if you cannot swim, you will be required to wear a life preserver during all water activities.
Q) What equipment/gear do I need to bring? And what could you provide?
A) We provide you with a complete gear check list prior to your arrival. If you do not have certain items we will try to accommodate you or recommend the right product to purchase. We offer hydration packs, hiking poles, gators and headlamps for your use during your stay.
Q) What classes are available at Orenda?
A) If you are looking for basic outdoor instruction we can provide mini classes through out your stay. Just let us know what you would like to learn and we can arrange it for you. Please visit our activities page.
Q) Is there wildlife on Orenda?
A) Yes. Orenda is located in the Adirondack Back-Country, where there is an abundance of wildlife. We take every precaution to prevent any encounters that are not wanted. This is their home that we are sharing; as long as we respect our surroundings and their habitat, encounters are very unlikely.
Q) Are Alcoholic beverages for sale at Orenda?
A) No. We do not sell or provide alcoholic beverages. We encourage BYOB during your stay and recommend that you bring enough for your entire stay prior to your arrival. We have a guest area for chilling wine and beer, as well as, ice and coolers for your use.